FAQ

Frequently Asked Questions

🚚 Shipping & Delivery

How long does delivery take?
Orders within Germany are delivered in 2–4 business days. EU countries typically take 5–8 business days.

How much does shipping cost?
Standard shipping within Germany: €4.90. Free shipping on all orders over €50.

Do you ship internationally?
Yes, we ship to all EU countries. International shipping rates apply.

How can I track my order?
Once your order is dispatched, you will receive a tracking number via email within 24 hours.

💳 Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayPal, and bank transfer (SEPA).

Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placing them. Please contact us immediately via our Contact page.

🔄 Returns & Refunds

What is your return policy?
You have 14 days from receiving your order to return any item, in line with EU consumer law. Items must be unused and in original packaging.

How do I return an item?
Contact us via the Contact page with your order number. We will provide return instructions within 24 hours.

When will I receive my refund?
Once we receive your return, refunds are processed within 5–7 business days to your original payment method.

📦 Products

Are your products authentic?
Yes, all products are 100% authentic and sourced from verified suppliers.

A product I want is out of stock. What should I do?
Contact us and we will notify you as soon as it is back in stock.